FAQs – Frequently Asked Questions at  Housing Works Cannabis Dispensary 

When are you open?

Our store hours are:

  • Sunday: 11 AM – 7 PM
  • Monday – Wednesday: 10 AM – 8 PM
  • Thursday – Saturday: 10 AM – 9 PM
    Visit our website for updates on holiday closings.

Where are your locations?

  • Flagship: 750 Broadway, New York, NY 10003
  • NoMad: 846 6th Avenue, New York, NY 10001

Ordering & Payments

What forms of payment do you accept?

We accept cash, pin debit, and ACH transfers. Credit cards are accepted for Members Only.

Can I pre-order for pickup?

Yes! Skip the lines with online ordering and in-store pickup when you prepay using Stronghold (bank account and routing number required).

  • Pickup orders are available starting at 10 AM daily.
  • Online orders require a $50 minimum purchase.
  • A $3.75 fee applies to all electronic transactions.
  • Stronghold ACH transactions may take up to three days to process.
  • Unclaimed pickup orders will be canceled and refunded after seven days.

Do you offer delivery?

Yes! We currently deliver to select zip codes, with expanded delivery zones coming soon.

  • Free delivery on orders of $60 or more.
  • Drinks and concentrates are not available for delivery.

Can someone else receive my delivery?

Yes, but the recipient must be 21 or older with a valid government-issued ID matching the alternative pickup name entered at checkout.

ex : If you’d like your doorman to receive your delivery, provide your doorman’s name in the notes section of your order. Upon drop off, the doorman must provide a valid government issued ID to our delivery personnel. The ID should match the name provided in the notes

Do you offer discreet packaging?

Yes! Request discreet packaging in your order notes, and we’ll use a plain white mylar bag instead of branded packaging.

Returns, Promotions & Inventory

What is your return policy?

We accept returns and exchanges within 14 days for unopened or defective products with an original receipt.

Do you offer discounts or promotions?

We run occasional promotions and sales. Sign up for our email list to stay updated. (Note: NYS regulations prohibit loyalty programs at adult-use cannabis stores.)

Do you have events?

Yes! Check out our Events Page for upcoming community and educational events.

How can I check product availability?

Our website updates inventory in real-time. We receive shipments throughout the week, but we can’t guarantee specific restocks unless announced via email or social media.

What are the purchase limits?

NYS OCM regulations limit individual purchases to:

  • 3 ounces of cannabis
  • 24 grams of concentrate Housing Works Cannabis Co. may impose additional limits at our discretion.

Visit the OCM website for additional details on applicable adult-use laws and regulations: cannabis.ny.gov/adult-use-information  

Cannabis Education

What are the different cannabis consumption methods?

  • Smoking/Vaping: Fast-acting inhalation methods.
  • Edibles: Slower onset but longer-lasting effects.
  • Tinctures: Quick absorption when taken under the tongue.
  • Topicals: Applied to the skin for localized relief.

What’s the difference between Indica, Sativa, and Hybrid strains?

  • Indica: Relaxing, ideal for nighttime.
  • Sativa: Energizing, great for daytime use.
  • Hybrid: A mix of both, offering balanced effects.

What are terpenes and cannabinoids?

  • Terpenes: Compounds that influence aroma, flavor, and effects.
  • Cannabinoids: Active compounds like THC (psychoactive) and CBD (therapeutic).

How do I dose cannabis properly?

Start low and slow, especially with edibles. Effects can vary based on potency and consumption method. Always check product labels for dosage recommendations.

General Inquires + Issues

  • For general inquiries or order issues, please contact us via online form here or by emailing budmaster@hwcannabis.co
  • We usually respond to inquiries within 2 business days.
  • Please direct all media inquiries to Housingworks@mygrasslands.com

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